Nov 27, 2019

Not Getting Emails from Bell? Here’s What to Do

Since the transition of our website domain to bell.bank and the conversion of Bell email addresses to @bell.bank, there have been sporadic incidents of emails from Bell not being delivered to recipients in a timely manner.

While .bank domains have been available for several years, some email providers are not readily recognizing this extension and may delay an email from Bell, sending it to an email spam folder. There does not seem to be a pattern to which email providers are or are not recognizing .bank emails. The vast majority of email is being delivered without issues.

 

If you find your personal email provider is blocking emails from @bell.bank, check whether the messages are going to a spam or junk folder. Here’s how to do that in personal email:

  1. Log in to your personal email account and find the spam or junk folder. This is often on the left-hand side, or found via the menu icon on mobile apps.
  2. Open the spam or junk folder and search for emails from @bell.bank.
  3. If a missing email is in the folder, open the message and find the option to mark the message as “not spam” or “not junk.”
  4. Add the @bell.bank sender and their email address to your contacts list. 
  5. If you don’t find the missing email message in a spam or junk folder, please get in touch with your contact at Bell, so we can help research the email delivery issue.

 

And here’s how to address the issue in a corporate email account:

 

  1. Log in to your corporate email account and find the spam or junk folder.
  2. Search for emails from “@bell.bank.”
  3. Follow your company’s guidelines for releasing email from a spam or junk folder.


I
f you are still not receiving email from @bell.bank in your corporate email account, contact your IT administrators and ask them to whitelist the following domain and hosts in your email firewall and/or your email server:

  • bell.bank 
  • mxa-0032ad01.gslb.pphosted.com
  • mxb-0032ad01.gslb.pphosted.com